FAQ’s

I have never been a member of a gym before, do you cater for beginners?
Absolutely, many new members are in the same situation as you, and are complete beginners to regular exercise.  However, as part of your membership you can take advantage of three 1-2-1 appointments with the fitness team in the first few weeks.  This means we can show you how everything works, where everything is and get you settled in at your own pace, it’s also a great chance for you to ask any questions to our qualified staff.

Can I start doing classes straight away?
Absolutely – our group fitness timetable gives you a diverse range of classes from relaxing to boot camp, and most classes allow you to choose the level you work at!  Exercising in a group with an instructor there throughout to guide and motivate you is both a social and effective way to workout.

Am I obligated to a long term contract when I join the Exchange health club?
No – your initial contract is for only three months, thereafter it reverts to a monthly rolling contract.

How do I pay for my membership?
You have a couple of options with either a Standing Order payment or an annual cash/card payment.

Do I need to bring anything to the club when I workout?
It’s a great idea to bring a small workout towel and a water bottle – staying hydrated is key to having a great workout.

Can I freeze my membership because I cannot attend the club at the moment?
Yes – if you need to freeze your membership for any reason you can initially freeze your membership for between 2-6 months.

Is it all hard work?
Not necessarily, if that’s what you want we can definitely push you to achieve your goals from day one however it does not have to be about working as hard as possible all the time.  We have a number of classes that are a lower intensity and the fitness team work with you to provide an appropriate workout that you are happy with – and then there is always the sauna and steam room to relax in!

How old do I have to be to join the Exchange health club?
To use the health club you must be at least 18 years old.

Is it easy to park at the club?
Definitely – we have over 150 free parking spaces right outside the club’s front door!